Attn: Mike Smith, Two hours ago we just closed on a brand new Kia Soul. I want you to know what kind of people you have working for you! This is the first car we have purchased from you and it was the best experience I have ever had in my LIFE! I bought a brand new Chevy Truck in 2009 from Country Chevrolet and told them 2 days ago I was buying a new car TODAY. I gave them first shot at it and they slow walked me. I also called Honda and gave them a shot at it and they OVERCHARGED me and had no FOLLOW UP. As you can see we weren't buying a "car" we were buying the company, people, customer service and the process! It's refreshing to see that your people know how much time and money it takes to get a customer on the LOT and how easy it is to lose them. And from start to finish they were honest, professional, prompt, courteous with a "MAKE IT HAPPEN" attitude! Lance from the internet dept. was our first impression of your company. He was AWESOME! He did the initial leg work with us on the phone because we wanted what we wanted and weren't leaving Marshall County to drive there until we liked what we heard. He was super fast and kept us informed every step of the way! When we met Ellen from sales we knew we were at the right place! She was very warm, inviting, courteous and very knowledgeable about the product and the PERFECT Salesperson! She kept us informed every step of the way and treated us like family not a number. None of this could have been possible without Tony your finance manager! What an AWESOME "out of the box thinker"! He went far beyond what the other companies could have done but were too LAZY OR UNSKILLED to do! In fact while in his office CLOSING the deal Country Chevy was calling my phone but you already know how that ended. It's great to see while other sales industry companies have forgotten the basics of SALES 101, yours has improved it! Be proud of these people. They ARE Mike Smith Kia, Toyota etc. to me! What great assets. The next time I buy it will be from one of your companies! Best Regards, Justin
Jesus Is Lord!